Category Archives: Children’s Products & Services

Ask the Experts: When working with kids, how do I deal with divorced parents?

By David Tsai

Q How do I handle situations in which a child’s parents are divorced?

David says:
First and foremost, it is important to take the time to find out who the custodial parent is, as this is the person to whom all correspondence should be directed. This is also the parent you would invite to meetings and make primary contact with when needed.

It is also crucial to be aware of your student’s potential discomfort regarding his or her family situation. For example, any letters sent home can be addressed to ‘the parents or guardians of’ the student, rather than merely to ‘the parents.’ Try to avoid making statements such as, “If you continue to forget your work, I will need to call your mother.” Substitute words such as ‘family’ or ‘home’ to avoid hurting your student’s feelings.

You must also be sensitive to the times of the year that may be more stressful for children of divorced parents. Holidays, in particular, may bring out latent fears and concerns in children. Also keep in mind that other events held at your place of business (e.g. holiday parties, social events) might cause issues, especially if both parents attend.

Read the full article: Ask the Experts: Working with Children

Ask the Experts: When working with kids, how do I deal with a misbehaving child?

By David Tsai

Q If a child is misbehaving in class, but his parents see nothing wrong with his behaviour, what should I do?

David says:
Prospective children’s services franchisees must understand the importance of communication, not only with the student, but also with the parents. In the case of a disruptive student, you can speak to the child and ask him to focus, or perhaps seat him in a quiet area of the classroom away from other students.

However, every situation is different and it is important to note that in this case, the exact reason for the child’s behaviour is unknown. In this scenario, you should schedule a meeting with the family to address the specific situation, making sure to explain the importance of building a positive environment for everyone involved.

Thankfully, these situations tend to be few and far between. Students typically learn the franchise’s routine and procedures quickly; in a structured environment, there is little opportunity for students to misbehave or be disruptive.

Read the full article: Ask the Experts: Working with Children

Ask the Experts: Do I need experience with kids to run a children’s franchise?

By David Tsai

Q Do I need to have experience dealing with kids to own a children’s services franchise? What options do I have in this sector?

David says:
Children’s services franchises do tend to attract passionate individuals who truly enjoy working with children. While liking children is an essential characteristic for a children’s services franchisee, given the nature of the business, personal experience working with children is not necessary for running a successful franchise. You should, however, have solid business experience, either in sales and marketing, operations or management.

Children’s services franchises include many different types of business models including tutoring/education, sports/physical development, child care and niche services such as photography and event hosting. Depending on the specific business model you choose, these franchises offer flexible working hours, an opportunity to be involved in the local community and rewarding interactive experiences.

Read the full article: Ask the Experts: Working with Children

This Couple has a Passion for Party Planning

By Kristina Quinn and Monti Martin

Par-T-Perfect franchisees Kristina Quinn and Monti Martin, with their dog, Cassius. Photo courtesy Kristina Quinn.

With our Par-T-Perfect Party Planners franchise in Victoria, we generalize our work as kids’ entertainment. We’re passionate about the business and always happy to do it. The franchise has fulfilled our vision!

Kristina
I was born in Vancouver and I’m totally a west-coast girl. When my mom was raising me, my stepfather wasn’t around much, so it was almost like having a single mom. I got a strong work ethic from her.

By 13, I was already working as a babysitter. I also had summer jobs during high school, including one at a day-care centre for three summers in a row.

I won some scholarships to go to Simon Fraser University (SFU), where I started taking the ‘passport to education’ program. I wanted to become a high school English teacher. Partway through, however, due to a lack of funds, I stopped pursuing my university education. I didn’t want to go into debt with student loans. I never got further than my second year.

After that, I went back and forth a bit with teachers’ college before going to work full-time in a Sutton Group Realty Services office. I started as a receptionist and learned a lot as I became involved in office administration.

Working in the real estate office also taught me about running a business, particularly in terms of being good to the staff. Our bosses would thank us for doing our jobs. I knew if I ever ran an office, held that kind of position or owned a company, I would do the same.
I worked in that office for nine years and then a second Sutton office for another year. It’s a franchised system, so the experience gave me an idea of how a franchise business model works.

Vancouver real estate took a downturn and I was laid off. I moved on to Croden Personnel Consulting Services, a job placement agency. Working with temporary personnel and helping them get jobs gave me a sense of how to gauge and read people. Administratively, it was similar to my real estate office experience. I stayed at Croden for a year.

Life soon became difficult. First, there was the death of a good friend, whom I’d been the last to see alive. Then I went through a divorce, having gotten married in 1997. And as a result, I had to declare bankruptcy at 30 years old.

I had always maintained an A1 credit rating before and was highly conscious of it. It was very difficult to lose everything I’d worked for—my home, my car, my Registered Retirement Savings Plan (RRSP)—because of a bad marriage. It was also embarrassing. There’s a stigma attached to going bankrupt.

After going through all of that, I had to regroup and put everything in my life back in order. At this point, in 2000, I was living next door to Carolyn Gibson, the sister of Michelle Gibson, who had founded Par-T-Perfect Party Planners in 1988. Carolyn explained Michelle needed help with the business.

So, that led to my first job after my divorce began, assisting Par-T-Perfect for $10 an hour. I stuck with it over the Christmas season, from 2000 into 2001, taking odd shifts and weekend work with Michelle.

Read the full article: A Passion for Party Planning

The Different Types of Family-friendly Franchises

By Jeff Young

There are many different business models and methods that permit a family-friendly franchise career. The following are some possible options for prospective franchisees looking for a balanced lifestyle.

Part-time or passive involvement
In this scenario, you would devote five to 10 hours a week to the business, which is otherwise operated by a manager or other key personnel. With passive owner involvement, the business may not need many employees (or any employees at all if contract labour is used). Examples of franchises in this category include hair salons, self-storage facilities, self-serve car washes, laundry facilities, junk hauling, cheque cashing, document shredding, 24-hour fitness facilities and certain retail stores with multi-store ownership.

Seasonal businesses
Some franchises generate revenue during a particular time of year, after which the business goes into hibernation, allowing you extra time to travel or relax with family. This type of business model may appeal to prospective franchisees who are willing to work very hard for a defined period, followed by a much-needed break. Examples of franchises in this category include tax preparation services and landscaping/lawn care. Similarly, smoothie or ice cream franchises may be open year round, but because the business tends to slow down in winter, you can still enjoy a break in the action.

Home-based businesses
Home sweet home is where many are building their businesses today. Some examples of franchises in this category include disaster cleanup, tutoring, home and business services, marketing services and business coaching. These opportunities will evolve as franchisors continue to expand the systems and support franchisees’ need to achieve work/life balance.

Children’s services
Not surprisingly, franchise opportunities that tend to be more family-friendly are often found in the children’s services sector. These businesses, which include tutoring, day-care and play/leisure services, tend to appeal to people with kids of their own. Also, when franchise systems have more franchise owners with families, they tend to be more accommodating of work/life balance issues.

Read the full article: Work Hard, Play Hard

Franchisor Support for Grade Learning Franchisees

By Donna Balkos and Jami Cook

Jami

We interact with our franchisor every day; head office is a great support to all the franchisees. It doesn’t matter what’s going on, or what the new lines of businesses are, you always have the franchisor standing by.

There are also training resources available, for the teaching and administrative sides of the business. For example, if we’re staring at a business form and just not understanding it, we can call anyone at head office—even our president, Michael Bateman—and they are there to help. In fact, when we took over and really needed help with the financial side of the business, Michael sat with us for the whole afternoon, going over what we needed to do, how we should proceed and issues we might come across.

Our franchisor also organizes bi-monthly webinars with all the owners, plus a lot of conference calls, so we are all on the same page. That’s really improved over the last five or six years, as the franchisor has worked on bringing all of us together.

Donna

There are so many rewards to running this franchise. Watching how our teachers and managers work together, creating a positive environment and a sense of community is very satisfying. There’s also our partnership. Jami and I have worked together for so long, and been so supportive of one another. It makes this all worthwhile.

All that said, every other reward pales in comparison to the pride we take in our students’ success. When we see people come in, unsure about what to do or where to go, we help them find their way. It’s incredible when a student comes in and says, ‘Look, I got an 89 per cent on my math test,’ when they were failing math before. After months of plodding through and hating their studies, they get this sudden success.

Read the full article: An Education in Franchising

Supporting Specialists Makes Our Grade Learning Franchise Strong

By Donna Balkos and Jami Cook

Our success is really based on the strength of our teachers. We have experts working for us, each one proficient in a different field, with different strengths. Our career services specialists might have a guidance background, while our professional development team has experience working in a corporate role. Our English-as-a-second-language (ESL) instructors specialize in teaching in that environment. Our high-school credit instructors often come from a more traditional teaching background. It all varies depending on what they are teaching.

As franchisees, it is our role to support these specialists; our days revolve primarily around what they need and how we can help them do the best possible job. Of course, there are also administrative duties. We work closely with head office and attend various meetings and conferences, but we pride ourselves on still being hands-on in the centres and supporting our teachers.

On a day-to-day basis, a lot of our job comes down to problem solving. If something comes up and the teachers are busy seeing to the needs of their students, we’ll sit down with parents or teachers or whomever to address whatever issues has come up and figure out what we can do to work it out. We also spend a lot of time planning out the future of our business. We’ve experienced some great changes in the last year, and we’re excited about the new opportunities that lie ahead for us and Grade Learning, in general.

Read the full article: An Education in Franchising

Starting Off as a Grade Learning Franchisee

By Donna Balkos and Jami Cook

During our first end-of-year period, it was a bit of a shock to realize exactly how many responsibilities and government requirements we needed to fulfil. It’s something any new franchisee needs to be aware of. At first, we tackled these tasks ourselves, but it just kept taking up more and more of our time, time that could be spent focusing on the business. Eventually, we contracted a professional who manages the books, which is a move we’d recommend to any novice entrepreneur.

We also began instituting some changes of our own, in order to better manage and grow the business. When we took over, we had two locations and quite a large territory. In fact, it was so large we soon divided one centre into two. We were up to about 50 or 60 students, which is bigger than we really want a centre to be. We found a new space nearby; some students transferred over and the centre has been growing from there.

Read the full article: An Education in Franchising

Grade Learning Helped Us Build a Business To Be Proud Of

By Donna Balkos and Jami Cook

People say it’s good to step out of your comfort zone, to grow from the experience. We’ve certainly put that advice into practice as franchisees with Grade Learning. When we took over our first territory with this educational franchise, it was scary, because we were coming from different backgrounds. Thankfully, with help and hard work, we’ve grown as entrepreneurs and educators. We can also better appreciate when our students are pushed out of their individual comfort zones and help them succeed, too.

Read the full article: An Education in Franchising

New Brand, New Inspiration

Canadian Paralympian Paul Rosen recently joined forces with educational franchise, Grade Learning, to introduce the company’s new brand to the public—and accomplish a long-held goal of his own.

Rosen was on hand last fall, alongside Grade Learning president and CEO, Michael Bateman, to help launch the new brand, which marks the company’s expansion into new educational markets, including career college, private secondary school, English-as-a-second-language (ESL) and corporate training.

A three-time Canadian Paralympian and sledge hockey gold medallist, Rosen, 50, also reads and writes at an elementary level. In an attempt to remedy this, Rosen, who recently took home the March of Dimes Rick Hansen Award of Excellence, has signed on as a student with Grade Learning.

“At 50, I’m looking forward to finally being able to confidently sign autographs, follow teleprompters and enjoy books or the newspaper,” he says. “I can’t wait to share this journey with the public and hopefully inspire others to realize their full potential.”

Rosen will be chronicling his six-month educational journey via a video blog on Grade Learning’s website.

Paralympian and student Paul Rosen (left) and Grade Learning president and CEO, Michael Bateman, celebrate the franchise’s recent brand makeover.

ADVERTISEMENT