Category Archives: Retail

Freeing Your Toes with Flip Flop Shops

By Peter Saunders

Doug Kingston, Canadian master franchisee for Flip Flop Shops. Photo courtesy Flip Flop Shops.

In today’s specialized retail world, perhaps it was only a matter of time before a franchise system emerged that was entirely dedicated to flip flops, the plastic and rubber sandals that have become wildly popular around the world.

“When I first read about Flip Flop Shops in the business section of the newspaper three years ago, my first thought was, ‘Why didn’t I think of that?’” says Doug Kingston.

At the time, Kingston was managing the Vancouver territory for Lids, a hat retail chain.

“The concept was similar: take one portion of the bigger clothing industry and do it really well,” he says. “By the end of 2010, I decided to leave Lids, as I wanted to own my own business. I spoke to Brian Curin, the president of Flip Flop Shops, who lives in Vancouver. Soon after, I purchased the master franchise for Canada.”

Kingston expanded the business quickly throughout 2011, opening shops in Vancouver, Kelowna, Nanaimo and Coquitlam, B.C., as well as Edmonton. He runs Coquitlam as a corporate-owned training store and next has his sights on Calgary, Saskatchewan and Toronto.

Read the full article: Unusual Franchises: Flip Flop Shops

Chris Audet has What It Takes to be a Wild Bird Centers Franchisee

By Peter Saunders

Chris Audet, franchisee with Wild Bird Centers. Photo courtesy Chris Audet.

You don’t need a business degree to become a franchisee. Franchising has become the world’s most successful business model because it takes people from all walks of life and gives them the tools they need to be their own boss, often in an entirely new field. Considering your natural talent, skills and life experience, you’ve probably already got a lot to be confident about as you prepare for your franchising journey.

Still have any doubts? Maybe the nature of your career so far has been very different from the franchise you hope to buy? Don’t worry. In “You’ve Got What It Takes,” we show you how your work experience—and any other type of experience—can be applied in a franchised setting.

What Chris does:
After a 25-year career with the Royal Canadian Navy, Chris Audet became a franchisee for Wild Bird Centers, a U.S.-based retail system specializing in birdseed blends, feeders, nest boxes, bird baths, field guides, binoculars and other products for the backyard birding enthusiast. His territory is Langford, B.C., where he was already living with his wife and children when his military service ended.

While the two careers may seem starkly different, an affinity for birding came easily to Chris, who grew up in Quebec loving the outdoors.

“After I joined the navy, whenever I was visiting back home, I wanted to see nature,” he says.
Chris considered a range of franchise businesses in the later years of his navy career, but none of the more common concepts—e.g. quick-serve restaurants—captured his interest.

“Meanwhile, I would spend my spare time relaxing on my balcony at home, looking out at our backyard with the forest behind it,” he says. “We had feeders. I began spotting birds and would get excited when there was one I hadn’t seen before.”

So, Chris looked up related franchises online and came across Wild Bird Centers of America, which at that time had no Canadian locations.

“There are other stores of the same type, but this company expressed values that reflected who I was as a person,” he says. “They’ve had people come to them looking for a drastic lifestyle change—and they give you a package that covers everything, even how many pencils to keep on hand, so you can’t go wrong.”

Chris’ navy training proved useful, as it had made him a strong communicator and well-organized.

“I laid down for the franchisors how it would all happen, I met my deadlines and there were no hiccups,” he says. “The only challenge I had not expected was finding a location; the first landlord didn’t want me as a tenant, just because my business wasn’t what he had in mind for the place! That store is still vacant, several years later.”

Fortunately, Chris found a space in a small strip mall along a busy shopping street. He hired two part-time employees to help him run the store. One is a college student who handles a weekday shift, while the other is a professional birder who enjoys working on Sundays as a hobby. That leaves the rest of the week on Chris’ shoulders. He says that while running the store is not easy, he never finds it stressful, which is a major difference from his previous career.

“In the navy, I was responsible for the lives of the people working for me,” he says, “not just in terms of danger, but also counselling them, giving advice and serving in a parental role for the young recruits who were far away from their families.”

With his store, on the other hand, Chris gets to rediscover the joy of birding each time a new customer visits.

“There are no angry customers in a bird store!” he says. “The environment is welcoming, everybody’s happy, it’s an overall great experience.”

Wild Bird Centers expects a second Canadian store to open in Delta, B.C., by mid-2012. Chris cites the province as the perfect market for the concept.

“British Columbia has a higher number of birders than other parts of Canada,” he says. “With our temperate weather, you can see birds in your backyard all year long.”

Read the full article: You’ve Got What it Takes: Chris Audet

Canadian Tire shakes paws with the Dog Whisperer

The world-renowned Cesar Millan, a canine behaviour expert and TV star better-known as the Dog Whisperer, has launched a new line of pet-care products through Canadian Tire stores.

Through an agreement with Millan, the chain—including franchised and non-franchised locations—is now the exclusive mass retailer in Canada for his product line.

“Research shows Canadians have more pets than children,” says Duncan Reith, senior vice-president (SVP) of merchandising for Canadian Tire. “We’re consistently looking to expand our pet-care assortment. What better way to do this than with the most trusted and credible dog behavioural expert?”

Inspired by and ‘pack-tested’ at Millan’s dog psychology centre in Santa Clarita, Calif., the products include toys, collars, leashes, grooming tools made from sustainable bamboo, bedding, bowls, travel accessories, shampoos and all-natural slow-roasted bones.

“When I launched this line, it was my mission to make products that were more instinctual and healthier for a dog’s needs, to achieve balance and fulfillment,” says Millan, who co-developed them with his brother, Erick, an architect and designer.

To support its franchisees’ sales, Canadian Tire has launched a corresponding promotional online resource at www.canadiantire.ca/CesarMillan.

Cesar Millan recently launched a new pet-care product line in Canadian Tire stores.

Froshberg Gelato: An Ice Idea

 By Peter Saunders

Jerome Catacun (left) and Jasmine McManaman (right), owners of a combination Froshberg Gelato/Crepe Delicious franchise in Coquitlam, B.C. Photo courtesy Froshberg Gelato.

 

On the heels of quick growth for Crepe Delicious, a shopping mall-based specialty food-service franchise launched in 2004, Froshberg Gelato has now been added to create a dual-concept business. By introducing premium gelato and sorbet items alongside the sweet and savoury crepes, the goal is to increase sales at any given location without needing extra staff or much additional infrastructure.

“We’d been thinking of this idea for two years, coming up with the concept and marketing,” explains Oded Yefet, founder of both brands. “The name ‘Froshberg’ combines ‘fresh,’ ‘frozen’ and ‘iceberg.’ Gelato is healthier than ice cream, goes well with our crepes and brings in new customers, but we’re not adding it in all locations. It has to be a good package, which depends on a franchise’s size, rent and specific space within a mall.”

The first three Froshberg Gelato locations were open by the end of the summer of 2011, with plans for four more by September.

Read the full article: Just Beginning: An Ice Idea

MEDIchair hands out franchisee awards

Home medical equipment (HME) franchisor MEDIchair recently handed out two awards to successful franchisees. Dalas Forget, owner of MEDIchair Temiskaming in New Liskeard, Ont., was named 2010 Franchisee of the Year, while MEDIchair Tri City owner Hal Mykolaishyn took home the 2010 Harry Mykolaishyn Best Dressed Store Award.

Helping Pets Live Healthier Lives with Global Pet Foods

By Karla Briones and Shawn Hoey

Photo courtesy Global Pet Foods Kanata & Hintonburg

When we decided to quit our jobs in Toronto and move to Ottawa to open a Global Pet Foods franchise, as ‘crazy pet parents,’ we spent months researching the industry and learning how natural, organic and holistic alternative foods can help pets live healthier lives. We’ve been very fortunate, as young entrepreneurs, to follow our passions and enjoy what we do.

Karla
I was born in Guadalajara, Mexico. When I was still an infant, we moved to Chihuahua, near the border with El Paso, Texas.

My father, Roberto, was a veterinarian and ran an animal hospital. He encouraged us to work hard. I had many school-based ‘businesses’ during my childhood, including buying candy wholesale and then reselling it for a profit.

In 1997, when I was 18, we emigrated. My brother had lived in France for a year and saw there were better opportunities for us outside Mexico. My father said, “Let’s see how Canada is.” We moved to Ottawa, where a friend of his lived and where I got accepted into Carleton University.

My dad was 47, with three children of university age, and the Canadian Embassy in Mexico had told him, “We need veterinarians; you won’t have any problem finding a job,” but actually he had to start from scratch. At first, he sold gas contracts door-to-door, then insurance.

He really struggled to get back into his field, as he had to study all over again to get his Canadian Veterinary Medical Association (CVMA) licence. He became a groomer specializing in difficult and aggressive dogs, for which he could charge more than other groomers. By late 1998, he became a technical assistant at the Ottawa Veterinary Hospital.

I went to journalism school at Carleton. When I was at home with my family, though, it was still like living in Mexico. In my third year, I went to Spain, as I needed to do something on my own. I paid my own way by bartending and doing other work on the side.

Shawn
I grew up in the suburbs of Ottawa. My dad, Tom, is an elementary school teacher and my mom, Inez, is an accountant for non-governmental organizations (NGOs).

One of my key classes in high school was economics. I was in the cadets, which was good for goal-setting, and I had thought about becoming an engineer—but after that economics class, I decided instead to study international business at Carleton, with a minor in Spanish.

During a year abroad, I took a course in entrepreneurship at Adolfo Ibáñez University (UAI) in Viña del Mar, Chile. The courses were all in Spanish and I was really a fish out of water. It was a fantastic experience.

UAI is the top business school in Chile. It was set up privately by many of the business leaders who have put the country back on track economically. The atmosphere was very pro-business and free-market.

The idea of a job that takes care of you didn’t exist there as much as here. If you wanted to be successful, the best way was to set up your own business. Everyone in the region seemed to be at ease with that concept. That was really eye-opening for me.

A subsequent internship with the United Nations (UN) took me back to Chile to help encourage social responsibility for small and medium enterprises (SMEs). Two weeks before that internship, though, a friend introduced me to Karla at a party in Ottawa. As she was Mexican, my Spanish came in handy. I had taken salsa lessons, so I asked her to dance—and the rest is history!

Read the full article: Helping Pets Live Healthier Lives

MediChair store moves to larger location

Hal Mykolaishyn, a MediChair home medical equipment franchisee based in Port Coquitlam, B.C., has moved from his previous store into a larger space. Mykolaishyn, whose location has grown to 278 m2 (3,000-sf), made the move in late 2010 in anticipation of growth this year.

Brian Davy joins Clancy’s Meat Co. as VP of franchise development

Brian Davy has joined Clancy’s Meat Co., as vice-president of franchise development, leading franchise recruitment and site selection of all new Clancy’s stores in Ontario, which are set to begin opening by mid-2011. As a former successful multi-unit franchisee with M&M Meat Shops, Davy is a veteran of the frozen specialty food sector.

New Services at Canadian Tire

A Canadian Tire location in the east end of Toronto has made history as the first retail location to host a ServiceOntario private issuing office.

“ServiceOntario’s services are a natural fit for Canadian Tire’s goal to provide a one-stop destination for customers,” said David Hicks, vice-president of store planning and design. The office operates six days a week, providing driver and vehicle licensing services.
This is one of many additions to the Leslieville-area store, which now offers a wider product selection, hockey store and larger pet care section. It also features what the company calls a ‘racetrack’ layout, with wider aisles and improved accessibility throughout the store.

Visitors to this Canadian Tire location in Toronto can make use of the first-ever ServiceOntario office located in a retail store.

Making Our Dreams Come True With Our Ideal Franchise

By Steven and Kary Tratner

One of the most important management aspects we had to master was hiring the right staff, which provided a few bumps along the road. I remember someone telling Kary not to hire anyone who you wouldn’t have over for dinner with your children—we didn’t always follow that advice at first. Before long, though, we got the hang of hiring and today, we pride ourselves on having an amazing team. We have really tried to create a family atmosphere here, not just to make it more pleasant for our staff, but also for our kids and ourselves. We want everyone to feel like they’re part of an extended family, rather than a sterile and formal work environment.

Why is this so important to us? Well, let’s say the average person is awake 16 hours a day; between commuting to their job and doing their work, they’re with us more than half of their waking hours. We personally think it’s important employers understand this and try to create a feeling of comfort and excitement on the job. We’ve actually had employees who have told us work is a fun escape from challenges they’re having in other aspects of their lives. I don’t want to get too maudlin about it, but we wanted an environment people enjoyed being in.

Read the full article: A Perfect Match: Finding the ideal franchise made our dreams come true

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