Franchise FYI Blog

Franchisor Support for Grade Learning Franchisees

By Donna Balkos and Jami Cook


We interact with our franchisor every day; head office is a great support to all the franchisees. It doesn’t matter what’s going on, or what the new lines of businesses are, you always have the franchisor standing by.

There are also training resources available, for the teaching and administrative sides of the business. For example, if we’re staring at a business form and just not understanding it, we can call anyone at head office—even our president, Michael Bateman—and they are there to help. In fact, when we took over and really needed help with the financial side of the business, Michael sat with us for the whole afternoon, going over what we needed to do, how we should proceed and issues we might come across.

Our franchisor also organizes bi-monthly webinars with all the owners, plus a lot of conference calls, so we are all on the same page. That’s really improved over the last five or six years, as the franchisor has worked on bringing all of us together.


There are so many rewards to running this franchise. Watching how our teachers and managers work together, creating a positive environment and a sense of community is very satisfying. There’s also our partnership. Jami and I have worked together for so long, and been so supportive of one another. It makes this all worthwhile.

All that said, every other reward pales in comparison to the pride we take in our students’ success. When we see people come in, unsure about what to do or where to go, we help them find their way. It’s incredible when a student comes in and says, ‘Look, I got an 89 per cent on my math test,’ when they were failing math before. After months of plodding through and hating their studies, they get this sudden success.

Read the full article: An Education in Franchising

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