FEATURES

Five tips for effective customer service in the retail sector

By Nicole Attias What is true empathy? Is it hearing what the consumer says and waiting until they calm down? When dealing with any client, it is imperative franchisees put themselves in their guests’ shoes to obtain a complete understanding of the situation. That said, practicing superb guest service becomes even more of a challenge in the retail...
+ Read More

FEATURED FRANCHISES

Load More Stories