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A&W milestone franchise opens in Canada’s busiest airport

In February, A&W Food Services of Canada celebrated the opening of its 750th location, which is also the first and only national hamburger chain restaurant in Toronto Pearson International Airport.

Owned and operated by franchisee Upinder Dhanoa, the restaurant is in the domestic

section of Terminal 1 and follows the franchisor’s new ‘urban concept’ format, with self-serve ordering kiosks that were first introduced on a trial basis in Vancouver just before the 2010 Winter Olympic Games. These allow customers to use their debit or credit cards to place their orders.

The urban concept also features new chicken sandwiches, reusable French fry baskets, smaller food wrappers, stainless steel cutlery, china plates and reusable frosted mugs for the restaurant’s famous root beer.

“Opening a new restaurant is always cause for celebration, but this one is particularly significant,” says Paul Hollands, president and CEO of A&W Canada. “We are proud of the ongoing opportunity to provide friendly, efficient service to people travelling through Canada’s busiest and largest airport.”

“Our guests have been asking for a burger chain at the airport and we’re pleased to deliver on that request,” says Pamela Griffith-Jones, the airport’s chief marketing and commercial officer.

A&W has opened 51 new restaurants in the past two years and more are now in development.

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