The new policy aims to help Canadian dog owners avoid daycare outlets that may appear to offer safe, clean, supervised and properly organized facilities but actually do not.
Dogtopia plans to use the bill of rights as a foundation to promote internal service standardization and help customers identify what they should expect from and demand of dog daycare providers.
The bill of rights includes the following elements:
- Climate-controlled playrooms;
- Dogs grouped according to size and play style;
- Year-round exercise with an indoor off-leash park;
- Heating, ventilation, and air conditioning (HVAC) units with ultraviolet (UV) filtration systems for better air quality;
- Safe play equipment, with activity always supervised by staff;
- Playroom attendants certified in dog behaviour and body language;
- Use of re-direction techniques to control safety in playrooms;
- Assessments of dogs’ individual social skills and gradual, safe integration into the pack safely;
- Webcams installed in playrooms so customers can watch their dogs interact and have fun; and
- No extra fees for administering medications or supplying food.
“There are many companies providing care for dogs, but do not follow appropriate health and safety measures,” says Dogtopia’s franchise director for Eastern Canada Mark Sonik. “Our bill of rights assures customers their dogs will be treated the way they would want any family member to be treated.”