The “Pat-Nots” team, based at one of 25 Tim Hortons quick-service restaurants (QSRs) in the city, has been named the most hospitable after considering almost 4,000 team members at 1,300 participating restaurants in Canada and the U.S for their speed, order accuracy and friendliness. The winners received $6,000 per team member, a trophy and bragging rights.
“The Tim Cup Challenge allows us to recognize and reward our team members for delivering the ultimate guest experience,” says David F. Clanachan, Tim Hortons’ chief operating officer (COO). “The purpose of the challenge is to encourage friendly competition and celebrate our hospitality all-stars, who work hard every day to serve guests across Canada and the U.S. with speed, accuracy and a smile.”
“We are so proud for making it to the finals and then bringing the title back to Tim Hortons restaurants in Newfoundland,” says Stacey Coish, a member of the winning team, which also included Andrew Boone, Tracey Pitcher and manager Robert Tobin. “It’s a great feeling to be recognized on a national level for delivering the best service to our guests.”