Tim Hortons is taking significant measures to bolster national efforts to contain COVID-19 and protect and support guests, team members, and the public.
All restaurants across Canada are focusing on drive-thru, take-out, and delivery service (where available) and have closed all in-restaurant dining rooms until further notice. This is being done to contribute to social distancing that has been called for by public health officials. The franchise is also committing up to $40 million to support sick team members affected by COVID-19. The investment will be split 50/50 between 1500 restaurant owners and Tim Hortons corporate office.
Restaurant owners are being asked to support team members who are affected by COVID-19 to help them manage through these difficult times and Tim Hortons will split those costs 50/50 with restaurant owners. The unique arrangement was supported by the Tim Hortons restaurant owners who have been elected by all other restaurant owners to advise the company.
Any Tim Hortons team members who have contracted COVID-19 or who are quarantined at the specific request of the government, medical authority, or restaurant owner, will be compensated for scheduled hours for up to 14 days. This will include all hourly team members.
“Tim Hortons team members are always there for our guests—and we are there for them,” said Duncan Fulton, chief corporate officer, Tim Hortons. “We don’t want any team member affected by COVID-19 coming to work sick—and we don’t want them isolated at home worrying about how to support themselves and their families.
“We are making the right decisions for guests, team members, and restaurant owners daily during this public health situation. It was obvious we needed to help our small business restaurant owners with the substantial investment required to look after team members at this time. This may be unprecedented for a franchise business model, but these are unprecedented times.”
6 comments on “Tim Hortons takes significant measures to protect and support guests, team members”
What about the people who are not working because they closed the seating area’s, their not sick BUT were told not to come in because of the Covid19. Not everyone can work the drive thru. Even non-sick/infected person still have bills to pay. Not really fair, almost making people go out and get sick to be able to get some compensation from the company. All other businesses are stepping up to help their employees, how come your not.
Non infected persons I’m sure have their own coffee pots water and cups at home. If they HAVE to have timmies then we’ll ferget them after the this crap is allover for their treatment of loyal customers.
Bruce, even if you can’t work drive thru, there’s always, always deep cleaning that can be done in any store. Guess our franchise owners are more considerate, and allowing people to come to work and finding other chores/cleaning to be done.
I only work part time so I wouldnt be able to collect unemployment so I dont know what I’m going to do either .
I think we may get something now that I have re read this statement so hopefully we wont be stuck .
it will all work out. keep ur faith (dnt lose that). whether ur full time/part time or just started and havent been working there very long, ur a part of the team and there for wont be forgotton about☺️