Tim Hortons is taking significant measures to bolster national efforts to contain COVID-19 and protect and support guests, team members, and the public.
All restaurants across Canada are focusing on drive-thru, take-out, and delivery service (where available) and have closed all in-restaurant dining rooms until further notice. This is being done to contribute to social distancing that has been called for by public health officials. The franchise is also committing up to $40 million to support sick team members affected by COVID-19. The investment will be split 50/50 between 1500 restaurant owners and Tim Hortons corporate office.
Restaurant owners are being asked to support team members who are affected by COVID-19 to help them manage through these difficult times and Tim Hortons will split those costs 50/50 with restaurant owners. The unique arrangement was supported by the Tim Hortons restaurant owners who have been elected by all other restaurant owners to advise the company.
Any Tim Hortons team members who have contracted COVID-19 or who are quarantined at the specific request of the government, medical authority, or restaurant owner, will be compensated for scheduled hours for up to 14 days. This will include all hourly team members.
“Tim Hortons team members are always there for our guests—and we are there for them,” said Duncan Fulton, chief corporate officer, Tim Hortons. “We don’t want any team member affected by COVID-19 coming to work sick—and we don’t want them isolated at home worrying about how to support themselves and their families.
“We are making the right decisions for guests, team members, and restaurant owners daily during this public health situation. It was obvious we needed to help our small business restaurant owners with the substantial investment required to look after team members at this time. This may be unprecedented for a franchise business model, but these are unprecedented times.”