Tag Archives: Communication

Success is all about the (franchise) network

By Joseph Pisani If one wants to start their own business, a franchise can be a great way to increase their chances for success. As a franchisee in a major network, one can expect to benefit from professional marketing, national advertising, specialized training, and centralized purchasing. Further, a small business owner is statistically more likely to succeed with a well-established franchise than with a non-franchised independent business. Franchising is an area of business that is…

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Featured Franchises

Five tips for effective customer service in the retail sector

By Nicole Attias What is true empathy? Is it hearing what the consumer says and waiting until they calm down? When dealing with any client, it is imperative franchisees put themselves in their guests’ shoes to obtain a complete understanding of the situation. That said, practicing superb guest service becomes even more of a challenge in the retail sector, where dealing with end-users is an emotionally driven experience. So what’s a franchisee to do?…

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Featured Franchises

Creating successful franchise advisory councils

A franchise advisory council (FAC) can play a useful role as a communication outlet between a franchisor and its franchisees if organized and run properly. Franchisees can form associations that exist independently of the franchisor or create FACs franchisors can establish, fund and support.

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