Tag Archives: Customer Service

The use of technology in restaurants

By Che Baird Tim Hortons attracted attention—and created office debate—with news it would be making its annual Roll Up The Rim To Win contest more environmentally friendly. Changes included the campaign being primarily based online with disposable cups available for the first two weeks of the contest. Customers who used reusable cups had even more chances to win. Part of this strategy was to position the franchise as a sustainable brand. Elements of the contest…

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Quebec A&W franchisee wins President’s Award

Alain Simard, an A&W Canada franchisee in Matane, Que., and his staff have won the quick-service restaurant (QSR) franchise system’s annual President’s Award for exemplary performance and customer service. The award, established in 1969, is the highest honour given by A&W Food Services of Canada to its franchisees.

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Customer feedback and the in-restaurant experience

By Steve Prodger
In many cases, restaurants rise and fall based on the experiences they provide their guests. The best restaurant chains feature not only great food, but also a pleasant ambience and committed team members who will deliver whatever it takes to create impressive in-restaurant experiences for customers.

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