Last Thursday, Wild Wing founder and CEO Rick Smiciklas did everything from wiping down tables to making drinks on Undercover Boss Canada. Disguised as ‘Angelo’ from Chicago, Ill., Smiciklas wore a wig and jeans that didn’t fit and had his teeth moulded.
Key issues in Canada’s restaurant and foodservice industry were discussed between Members of Parliament (MPs) and the Canadian Restaurant and Foodservices Association (CRFA) during the second Restaurant Industry Summit, which was held last week in Ottawa.
By Peter Saunders Canada is a crowded, highly competitive market for coffee shops and cafés, but Aroma Espresso Bar has found success recently with an international twist. Over the past four years, this franchise system—based on a popular chain in Israel that specializes in European and Mediterranean fare—has been embraced throughout the Greater Toronto Area (GTA).
By Nishan Ram When you work in the restaurant business, there are certain things you have to accept. Without the right attitude and commitment to your customers, you’re not going to do well. As a franchisee with Fox and Fiddle, a British pub-style full-service restaurant (FSR), I know this first-hand.