By Nicole Attias To successfully achieve and maintain healthy buildings, facility mangers and building owners must monitor the elements that impact occupant health. Air quality is a huge part of this. Why do buildings have poor air quality to begin with? Three major reasons for poor air quality in office towers include the presence of indoor air pollution sources; poorly designed, maintained, or operated ventilation systems; and uses that were not planned for when the…
By Joseph Pisani If one wants to start their own business, a franchise can be a great way to increase their chances for success. As a franchisee in a major network, one can expect to benefit from professional marketing, national advertising, specialized training, and centralized purchasing. Further, a small business owner is statistically more likely to succeed with a well-established franchise than with a non-franchised independent business. Franchising is an area of business that is…
By Nicole Attias What is true empathy? Is it hearing what the consumer says and waiting until they calm down? When dealing with any client, it is imperative franchisees put themselves in their guests’ shoes to obtain a complete understanding of the situation. That said, practicing superb guest service becomes even more of a challenge in the retail sector, where dealing with end-users is an emotionally driven experience. So what’s a franchisee to do?…
By Peter Snell Changes happen in life. The dynamic business environment of franchising is no exception. Sometimes changes are calculated, and other times they are completely out of one’s control. In any event, whether planned or unplanned, changes that occur within a franchise system may require the franchisor to stop and determine whether the change is ‘material’ to any prospects currently considering purchasing a franchise. This may lead to a document called a statement of…
By Allan D.J. Dick You are operating a business. It has received a positive reception in your market and is turning a profit. Perhaps you are considering expanding by opening a second location, or an admiring customer tells you that they too would like to open a second location in another place. You have heard about franchising and are wondering if it is a potential avenue to expand. If a business owner can answer the…
In this article, the author will delve into a continuous trend in franchising: popularity of lower investment opportunities. There are many reasons to proceed carefully into an unproven category, or with an inexperienced franchisor.
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